Shipping policy
Last Updated: August 8, 2026
At Ageliss, we are committed to delivering your order safely, efficiently, and with care. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Order Processing
All confirmed orders are typically processed within 1–2 business days.
Orders placed on weekends or public holidays will generally be processed on the next working day.
Processing times may occasionally vary during periods of high order volume, promotional campaigns, or unforeseen operational circumstances.
2. Delivery Coverage
Ageliss currently delivers orders across India, subject to courier service availability and serviceable locations.
Some remote or difficult-to-service locations may require additional delivery time.
3. Delivery Timeline
Most orders are delivered within approximately 3–7 business days after dispatch.
Delivery timelines may vary depending on:
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Delivery location
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Courier service availability
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Regional conditions
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Public holidays
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Weather conditions
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Operational or logistical disruptions
The estimated delivery timeline is provided as a general indication and is not a guaranteed delivery date.
4. Order Tracking
Once your order has been dispatched, you may receive tracking information through SMS, email, or WhatsApp, depending on the contact details provided during checkout.
You can use the tracking information to monitor the progress of your shipment.
5. Delivery Delays
While we make reasonable efforts to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:
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Severe weather conditions
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Courier or transportation disruptions
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Regional restrictions
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Natural events
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Public holidays
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Incorrect or incomplete delivery information
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Other unforeseen circumstances
Ageliss is not responsible for delays caused by circumstances outside our reasonable control.
6. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information at checkout.
Please carefully verify your:
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Full name
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Mobile number
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House / Flat / Building details
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Street / Area
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City
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State
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PIN code
Ageliss is not responsible for delays, failed deliveries, additional shipping charges, or returned shipments resulting from incorrect, incomplete, or outdated information provided by the customer.
If you notice an error in your shipping details after placing an order, please contact us as soon as possible. We will try to assist, but changes cannot be guaranteed once an order has been processed or dispatched.
7. Delivery Attempts
Our courier partners may make multiple delivery attempts according to their standard delivery procedures.
If a shipment cannot be delivered because the recipient is unavailable, the address is incorrect, or delivery attempts are unsuccessful, the shipment may be returned to the sender.
Any further action or applicable shipping charges will be handled in accordance with our applicable policies.
8. Damaged or Tampered Packages
If your package appears significantly damaged, opened, or tampered with at the time of delivery, we recommend that you do not accept the shipment where possible and contact Ageliss customer support immediately.
For any issue with a delivered order, please contact us promptly with your order number and relevant photographs or videos so that we can review the matter.
9. Shipping Charges
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
If free shipping is offered as part of a promotion or order value, the applicable terms will be displayed on the website or during checkout.
10. Need Help?
If you have questions about your shipment, delivery status, or tracking information, please contact us:
Ageliss Customer Support
Email: care@ageliss.life
WhatsApp: Available through our Contact Us page
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM IST
Please include your order number when contacting us about an existing order so we can assist you more efficiently.
Ageliss — Infinite Youth.
